M and R Mechanical Services has done an impeccable job servicing our HVAC needs for the past two years. Customer service has become an exception rather than the rule in today’s business world. Your company has always gone above and beyond to take care of their customers. Our needs are always met and handled with a sense of urgency. As a business owner, time is of great value to me. Thank you for always making me feel my business needs are number one.
Dennis Armstrong - Owner
My husband and I are so pleased with your company and your especially your salesman, he took his time and explained all of our options. With so many different products on the market it can be overwhelming. By the end of our consultation, I felt like a Pro. Thank you again for giving me that confidence and comfort to know you were trust worthy and that your men will do a great job.
“I have used M and R Mechanical Services for several years. I recently had them come out to do a routine spring check up on my system. They are always on time and their office staff is always professional and they let you know when the technician is going to be at your home and they follow up after the call to be sure all went well. The technician (Thomas) was very professional and very knowledgeable, I asked him several specific questions about my system and he was very helpful. The technician was very careful not to track in dirt (he wore protective shoe covers) and he was very careful to be sure everything was clean before he left. He was also friendly and courteous. I will continue to M and R Mechanical Services and would recommend them to anyone needing AC/Heating services.”
In our business, we provide our tenants a first-class environment in which to conduct their business; climate control is an important part of this. It has to be comfortable for our tenants and their clients in order to satisfactorily conduct business. We worked with M and R Mechanical Services on replacing a majority of our HVAC equipment. They were sensitive to the disruption this project could potentially cause to our business, and organized the schedule accordingly. When something unforeseen occurred, they communicated with us clearly and responded in a highly satisfactory manner. M and R Mechanical Services is knowledgeable, capable, and sensitive to their customer’s needs and I feel confident in knowing they share the high standards we expect.
Ann Foley - General Manager
I want you to know how much we appreciate the time you have put in to helping us with our home, and getting us a quote so quickly. My wife and I were well-served by your extra efforts, and the company appears customer-oriented! The service provided by you, your Account Manager, and your employees was excellent. You are responsive, reliable and you have always fulfilled our agreement. You have begun and finished any request on time. Your employees were prompt, clean and courteous. On the occasion when we do need service (minor or major), and not only for our home, Office, or the apartment we own), you promptly sent a serviceman or you come out yourself. That type of service just doesn’t exist anymore. I have already and will continue to recommend the services to family, friends and colleagues. The company’s excellent reputation is well deserved. Thank you so much again!